Refund Policy

Effective date: August 4, 2026

1. Overview

This Refund Policy is part of our Terms of Service. Purchases are processed through Waffo Pancake. Approved refunds are issued back through the original payment method and may also be subject to Waffo's payment terms.

Digital subscriptions are generally non-refundable, except as described below. Nothing in this policy limits any mandatory consumer rights under applicable law.

2. Subscriptions (Plus / Pro)

• You can cancel anytime in Settings → Billing via the customer portal. Cancellation stops future renewals; your plan stays active until the end of the current paid period.
• We do not offer partial-period refunds for the remaining days of an active period.
• Renewal charges: if your subscription just renewed and you have not used any credits since the renewal, contact us within 14 days of the charge and we will refund that renewal in full.

3. EU/UK Consumers — 14-Day Withdrawal Right

If you are a consumer in the EEA or UK, mandatory consumer rights may give you a right to withdraw from a digital service. Where permitted by law, that right may be affected by your consent to immediate performance of the service. Nothing in this policy limits any mandatory rights you may have under applicable law.

4. How to Request a Refund

Email support@ipatranslator.com from your account email with:

1. The purchase receipt or invoice number from Waffo, and
2. The reason for the request.

We aim to respond within 3 business days. Approved refunds typically reach your account within 5–10 business days, depending on your bank.

5. Chargebacks

Please contact us before filing a chargeback — most issues are resolved faster by email. Unresolved chargebacks may lead to account suspension while the dispute is reviewed, as chargebacks incur significant processor penalties.

6. Changes

We may update this policy from time to time. The version in effect at the time of your purchase applies to that purchase.